Customer satisfaction

1. How do you perceive the quality of Pantecnica’s product?

Please assign a higher score the more the level of service provided by Pantecnica meets your specific expectations (1 = insufficient, 2 = sufficient, 3 = satisfactory).

1.1 Are the documents issued (offers, order confirmations, delivery notes, invoices) clear? 123

1.2 Does the Customer Service handle the phone calls in a courteous manner?123

1.3 Is Customer Service competent and does it assist you in solving your problems?123

1.4 Does the speed of responses normally meet your expectations?123

1.5 Are the delivery terms respected and do they meet your expectations?123

1.6 Does the External Service visit you on a regular basis and is available when asked, is proactive and helps you identify problems and/or applications where you could use our Antivibration Systems and Fluid Sealing Systems?123

1.7 Is the Technical Support Team competent and promptly available when you call them?123

1.8 Does the Quality Management System deal promptly and satisfactorily with your complaints?123

1.9 Does the range of products on offer meet your needs?123

1.10 Is the quality/price ratio of the product on offer normally convenient?123

2. What is your relationship with Pantecnica S.p.A.?

Please mark with a cross the boxes below corresponding to your answers.

2.1 Do you normally request and/or purchase Pantecnica S.p.A. products? yesno

2.2 Do you consider yourself a regular customer of Pantecnica S.p.A.?yesno

2.3 Due to the nature of your activity, do you contact Pantecnica S.p.A. only occasionally?yesno

2.4 Do you only turn to Pantecnica S.p.A. if you have no alternative?yesno

2.5 In any case, are you satisfied overall and do you intend to continue your relationship with Pantecnica?yesno

3. What are your future expectations regarding Pantecnica S.p.A.?

Please tick the boxes below corresponding to your answers.

3.1 Do you habitually use B2B and are you satisfied with it?yesno

3.2 Would you like to establish a framework supply agreement with Pantecnica SpA for B2B transactions?yesno

3.3 More generally, would you like to be contacted and visited more often by the contact person of the External Service in order to identify new collaboration opportunities with Pantecnica S.p.A.?yesno

4. What is your personal opinion about Pantecnica S.p.A.?

Please mark with a cross the boxes below corresponding to your answers

4.1 Does Pantecnica S.p.A. need to improve its technical expertise?yesno

4.2 Should Pantecnica S.p.A. improve its competitiveness?yesno

4.3 Should Pantecnica S.p.A. improve its flexibility and speed?yesno

4.4 Should Pantecnica S.p.A. expand its product range?yesno

4.5 Are you satisfied with Pantecnica?yesno

5. If you wish to specify, what is your company and what is your role?

Above all if for some reason you are not satisfied with Pantecnica S.p.A. and you share our will to manage your criticism as a "non conformity", we kindly invite you to fill in the boxes below. All information will be treated confidentially pursuant to and in accordance with Legislative Decree n.196/03.

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